Wednesday, April 25, 2012
Our office will be closed during the 25th of April 2012 for Anzac Day. Live support and ticket support will be available as per usual. Regards, Nerdster Web Hosting Staff
Wednesday, April 4, 2012
Customers are advised of scheduled works being conducted by Energex on Sunday, 15 April, 2012, in order to upgrade the transformer servicing the Finchley St. Datacentre in Brisbane. The works are taking place as part of our continued expansion of the Finchley St. facility. Throughout the day, there will be two 30-minute periods when mains power to the datacentre will be disabled. These...
Wednesday, February 29, 2012
We are currently experiencing some technical issues with our live support. During some live Support Sessions, the Live Support Staff is not seeing replies from our Customers. We have located the cause of the problem and our technicians assure us that we will have live support back up and running within 24 hours. We do apologise for the inconvenience. Nerdster Technical Support Group
Tuesday, January 24, 2012
On Wednesday the 1st of February between Midnight and 5am (QLD Time GMT+10) we will be performing network infrastructure maintenance in our Brisbane facility. Customers can expect up to two (2) outages up to 5 minutes, and six (6) minor interruptions to connectivity to their servers ranging from 10 seconds to 30 seconds each time as we complete this maintenance. The scheduled maintenance...
Sunday, December 25, 2011
During the the 30th - 31st of December 2011 there may be several periods of time where our client area will be under maintenance and not accessible. We will be upgrading our client area and preparing for the change over to our new domain name www.nerdster.com.au. This will take several hours to complete. When the upgrade is completed, access to the client area will be via a new URL...
Thursday, December 22, 2011
We have had reports from some customers of a technical glitch with our Live Help feature. While some customers are able to use it without any problems, others are experiencing the glitch such as the live chat window not being updated or displaying, and the call is not being pushed through to our Live Help staff. We are doing what we can to fix the issue as fast as possible. If you have...
Thursday, December 15, 2011
From January 1st 2012... From its inception, Koowii has embraced and understood the need for change. In the vast universe that is the internet, we have accepted and incorporated the challenges that come with the territory of the ‘World Wide Web' and the I.T. industry. Every successful business, especially a creative internet business such as ours, must be willing and able and always...
Monday, December 12, 2011
Over the next several days our development team are completing upgrades and maintenance on our web site to improve the services and user experience. We have been testing our new system over the last 48 hours and will be continuing testing and making changing as required during the week. All testing should be completed by the 16th December. Live help is still available, although during...
Friday, November 4, 2011
Server Maintenance Friday Nov 4, 2011 Our goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are planning a maintenance window which may temporarily affect your services. We appreciate your patience as we make these pro-active changes. Change Details: RAM REPLACEMENT Change ID: gR118.127.29.172...
Wednesday, October 12, 2011
Software Updates: Live Chat Services will be down between 5pm -9pm 12th October 2011. Please use our email support: support@koowii.com or our client support ticket system. We apologise for any inconvenience during this time. Kind Regards, Koowii Web Hosting Staff
